Remote support is crucial for businesses for several reasons: - Cost Savings: It eliminates the need for travel, reducing expenses related to transportation and accommodation. - Efficiency: Issues can be resolved quickly without waiting for on-site visits, leading to less downtime and higher productivity. - Flexibility: It allows businesses to offer support 24/7, accommodating different time zones and working hours. - Scalability: Businesses can easily scale their support operations to meet growing demands without major infrastructural changes.