Remote support typically involves the use of specialized software that allows a support agent to access and control a user's device remotely. The process generally follows these steps: 1. Initiation: The user or customer initiates a support request through a helpdesk or support portal. 2. Authentication: Secure login credentials are exchanged to ensure that the session is safe and authorized. 3. Connection: The remote support software establishes a connection between the support agent and the user's device. 4. Troubleshooting: The support agent diagnoses and resolves the issue, often interacting with the user via chat or voice call to explain the steps being taken. 5. Closure: Once the issue is resolved, the session is closed, and a support ticket is updated or closed.