There are several reasons why a business might experience customer churn:
Poor Customer Service: If customers feel undervalued or neglected, they are likely to seek alternatives. Product/Service Quality: Subpar quality can drive customers away. Consistent quality is key to customer satisfaction. Better Competitors: If a competitor offers better value, customers might switch. Lack of Engagement: Not maintaining regular communication can make customers feel disconnected. Price Sensitivity: High prices can deter customers, especially if they find more affordable options.