A mediator should be engaged in various scenarios, including:
1. Interpersonal Conflicts: When conflicts arise between employees or teams that cannot be resolved through normal managerial channels. 2. Contract Disputes: When disagreements occur over the terms of contracts or agreements. 3. Cultural Integration: During mergers or acquisitions, to help integrate different organizational cultures smoothly. 4. Strategic Decisions: When there is a deadlock in strategic decision-making processes among leadership teams.