customer perception

What Factors Influence Customer Perception?

Several key factors shape customer perception:
1. Product Quality: High-quality products generally lead to positive perception.
2. Customer Service: Exceptional service can enhance customer experiences and perceptions.
3. Brand Image: Consistent and appealing branding helps in building a favorable perception.
4. Pricing: Competitive and fair pricing can positively influence how customers view a business.
5. Personal Experiences: Previous interactions with the brand, whether positive or negative, play a significant role.

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