What are the Key Components of Field Service Management?
Field Service Management (FSM) involves several key components:
1. Scheduling and Dispatching: Ensuring the right technician is sent to the right job at the right time. 2. Work Order Management: Creating, assigning, and tracking work orders. 3. Inventory Management: Managing parts and supplies needed for field service tasks. 4. Mobile Access: Providing field technicians with mobile tools and information to perform their tasks efficiently. 5. Customer Management: Keeping track of service history and customer interactions to improve service quality.