Managing and recovering a business reputation involves proactive and reactive strategies:
Monitor Reputation: Use tools to monitor what is being said about your business online and offline. Respond to Feedback: Address both positive and negative feedback promptly and professionally. Crisis Management: Have a crisis management plan in place to handle any potential issues effectively. Engage with Community: Participate in community events and social causes to build goodwill. Continual Improvement: Always strive to improve products, services, and customer interactions.