What Are the Different Types of Technical Support?
Technical support can be categorized into several types, including:
Self-Service Support: This includes FAQs, knowledge bases, and online tutorials, enabling customers to resolve issues on their own. Remote Support: Technicians use remote access tools to troubleshoot and resolve issues directly on the customer's device. On-Site Support: Technicians visit the customer's location to fix issues that cannot be resolved remotely. Phone Support: Customers can speak directly with support agents to get assistance. Live Chat Support: Real-time assistance via chat, allowing for quick resolution of issues.