Feedback collection comes with its own set of challenges:
Response Rate: Getting a high response rate can be difficult, especially if customers are not incentivized. Bias: Feedback can sometimes be biased, either positively or negatively, which can skew the results. Data Overload: Handling and analyzing large volumes of feedback can be overwhelming. Actionability: Not all feedback is actionable, and it can be challenging to identify which feedback to prioritize. Consistency: Ensuring consistent feedback collection over time can be challenging but is necessary for meaningful insights.