There are various methods to collect feedback, including:
Surveys: These can be conducted online or offline and can range from short questionnaires to detailed forms. Focus Groups: In-depth discussions with a small group of customers to gather detailed insights. Interviews: One-on-one conversations that allow for more personalized feedback. Social Media Listening: Monitoring social media platforms to gather spontaneous feedback and sentiments. Customer Reviews: Collecting feedback from review sites or direct testimonials. Feedback Forms: Simple forms that customers can fill out at the point of service or purchase.