How is Technology Influencing Customer Expectations?
Technological advancements are reshaping customer expectations at an unprecedented pace. With the advent of e-commerce and mobile technology, customers now expect seamless and convenient shopping experiences. The rise of smart devices and the Internet of Things (IoT) has also led customers to expect connected and synchronized services.
Moreover, the proliferation of social media platforms has given customers the power to voice their opinions and influence brand perceptions more than ever before. Entrepreneurs must thus be adept at leveraging new technologies to meet these evolving expectations and stay competitive.