How Can Technology Help in Managing Customer Expectations?
Technology plays a crucial role in managing customer expectations:
1. Customer Relationship Management (CRM) Systems: Track and analyze customer interactions. 2. Artificial Intelligence (AI): Predict customer needs and personalize experiences. 3. Data Analytics: Provide insights into customer behavior and preferences. 4. Automation: Streamline processes and improve efficiency in service delivery. 5. Feedback Tools: Collect and analyze customer feedback in real-time.