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negative word of mouth:
Why is Negative Word of Mouth Harmful?
NWOM can lead to a decline in
customer loyalty
, reduced sales, and even long-term damage to a company's reputation. The impact can be particularly severe for small businesses that rely heavily on local reputation and
customer referrals
.
Frequently asked queries:
What is Negative Word of Mouth?
How Does Negative Word of Mouth Spread?
What Are the Causes of Negative Word of Mouth?
Why is Negative Word of Mouth Harmful?
How Can Businesses Manage Negative Word of Mouth?
Can Negative Word of Mouth Be Turned into a Positive?
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How to Acquire Physical Resources?
What Are the Challenges in Effective Communication?
How Can Leaders Implement Cultural Awareness Training?
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