Understanding downtime tolerance is crucial for several reasons:
Customer Satisfaction: Prolonged downtime can lead to customer dissatisfaction, loss of trust, and eventual churn. Revenue Impact: Every minute of downtime can have a direct impact on a company’s revenue, especially for e-commerce platforms and financial services. Compliance: Certain industries have strict regulatory requirements that mandate maximum allowable downtime. Non-compliance can lead to hefty fines and legal repercussions. Competitive Advantage: Companies with higher uptime reliability can leverage it as a competitive advantage over their rivals.