Determining downtime tolerance involves a series of steps:
Identify Critical Processes: List out all the critical processes that are essential for the business to function. Assess Impact: Evaluate the impact of downtime on these processes in terms of revenue loss, customer satisfaction, and compliance. Consult Stakeholders: Engage with key stakeholders to understand their tolerance levels and expectations. Analyze Historical Data: Review past incidents of downtime to gauge their impact and recovery times. Set Tolerance Levels: Based on the above assessments, set acceptable downtime tolerance levels for different processes.