There are several types of performance metrics that business leaders can use:
Financial Metrics: These include revenue, profit margins, and return on investment (ROI). Operational Metrics: These measure the efficiency of business processes, like cycle time and production rates. Customer Metrics: These focus on customer satisfaction and retention rates. Employee Metrics: These include employee satisfaction, turnover rates, and productivity. Strategic Metrics: These measure progress towards long-term goals, like market share and innovation.