What Role Does Technology Play in Ensuring Quality?
Technology can be a powerful ally in maintaining high-quality standards:
1. Automation: Automating repetitive tasks can reduce human error and increase consistency in production and service delivery. 2. Data Analytics: Leveraging data analytics can help in identifying patterns and trends that indicate quality issues, allowing for preemptive action. 3. Customer Relationship Management (CRM): Implementing a CRM system can enhance customer service by providing comprehensive insights into customer interactions and preferences.