Identifying quality issues requires a proactive approach:
1. Customer Feedback: Actively seeking and analyzing customer feedback can provide insights into areas needing improvement. 2. Quality Audits: Regular audits of the production and service processes can help spot inefficiencies and defects. 3. Performance Metrics: Tracking key performance indicators (KPIs) related to quality, such as return rates, customer satisfaction scores, and defect rates, can highlight areas of concern.