What Role Does Technology Play in Customer Relations?
Technology has a significant impact on customer relations, offering tools to enhance the customer experience:
Customer Relationship Management (CRM) Systems: These platforms help businesses manage customer interactions, track sales, and streamline communication. Social Media: Provides a platform for businesses to engage with customers, address concerns, and build community. Automated Support: Chatbots and AI-driven tools can provide instant responses to customer queries, improving response times. Data Analytics: Helps businesses understand customer behavior and preferences to tailor their offerings accordingly.