What Metrics Should Leaders Use to Measure Work Quality?
Measuring work quality can be complex, but some key metrics can provide valuable insights:
Customer Satisfaction Scores: These can provide direct feedback on the quality of products or services. Defect Rates: Monitor the frequency and severity of errors or defects in the work produced. Completion Rates: Track whether projects are completed on time and to the required standard. Employee Satisfaction: Happy employees are often more productive and produce higher quality work.