What is the Role of Technology in Enhancing Customer Service?
Technology plays a pivotal role in enhancing customer service:
CRM Systems: Help manage customer interactions and data efficiently. Chatbots: Provide instant support and streamline customer queries. Social Media: Platforms like Twitter and Facebook allow for real-time engagement and support. Email Automation: Automates follow-ups and notifications to keep customers informed. Data Analytics: Provides insights into customer behavior and preferences, enabling personalized service.