What is the Role of Emotional Intelligence in Communication?
Emotional intelligence (EI) plays a significant role in effective communication. Leaders with high EI are better at understanding and managing their own emotions as well as those of others. This ability helps in building strong relationships, resolving conflicts, and creating a positive work environment. Empathy, one of the key components of EI, allows leaders to connect with their team members on a deeper level, fostering mutual respect and trust.