What are the Key Drivers of Changing Customer Expectations?
Several factors contribute to the shift in customer expectations:
Technology advancements: With rapid technological progress, customers now expect seamless, personalized, and instant experiences. Globalization: Exposure to global markets and standards has raised customer expectations for quality and service. Social Media: Platforms like Facebook, Twitter, and Instagram have given customers a voice, influencing public perception and expectations. Economic Factors: Changes in the economic landscape, such as increased competition and consumer spending power, also play a role.