What are the Key Components of an Incident Management System?
An effective IMS typically includes:
1. Incident Detection: Tools and processes to identify and report incidents as soon as they occur. 2. Incident Logging: Documenting details of the incident to facilitate tracking and analysis. 3. Incident Classification and Prioritization: Categorizing incidents based on their severity and impact on business processes. 4. Incident Response and Resolution: Steps to mitigate the incident and restore normal operations. 5. Communication: Keeping stakeholders informed throughout the incident management process. 6. Post-Incident Review: Analyzing the incident to prevent future occurrences and improve the IMS.