1. Risk Assessment: Identify potential risks and vulnerabilities that could impact the business. 2. Crisis Team: Establish a dedicated team with clear roles and responsibilities. 3. Communication Strategy: Develop a plan for internal and external communication. 4. Action Plan: Outline specific steps to be taken during various types of crises. 5. Training and Drills: Regularly train staff and conduct drills to ensure preparedness. 6. Review and Update: Continuously review and update the crisis plan to reflect new risks and changes.