What are the Challenges of Implementing Real-Time Chat?
While real-time chat offers many benefits, there are also some challenges:
1. Scalability: Managing a high volume of chat interactions can be challenging. 2. Training: Ensuring that customer service representatives are well-trained to handle real-time queries. 3. Security: Protecting sensitive information shared during chat interactions. 4. Integration: Ensuring that the chat solution integrates well with existing systems.