When selecting a real-time chat solution for your business, consider the following factors:
1. Features: Ensure the solution offers the features that meet your business needs. 2. Usability: The interface should be user-friendly for both customers and employees. 3. Cost: Evaluate the pricing model to ensure it fits your budget. 4. Support: Look for a provider that offers robust customer support. 5. Scalability: Choose a solution that can grow with your business.