Common quality benchmarks across different industries include:
Customer Satisfaction Score (CSAT): Measures customer satisfaction with a product or service. Net Promoter Score (NPS): Evaluates customer loyalty and the likelihood of recommending the business to others. First Call Resolution (FCR): Assesses the efficiency of customer service by measuring the percentage of issues resolved on the first contact. Defect Rate: Tracks the number of defective products produced in a given period. Cycle Time: Measures the time taken to complete a specific process from start to finish.