Measuring operational losses involves tracking key performance indicators (KPIs) that reflect the efficiency and effectiveness of business operations. Some common metrics include:
Downtime: The amount of time that systems or processes are non-operational. Waste: Materials or resources that are not used productively. Rework: Time and resources spent correcting mistakes or defects. Customer Complaints: Indicators of poor product or service quality. Financial Impact: Direct costs associated with operational failures, such as repairs or legal fees.