Identify Objectives: Determine what you aim to achieve with the exercise, be it better customer service, improved sales techniques, or enhanced teamwork. Create Scenarios: Develop realistic scenarios that your employees might face. Tailor these scenarios to align with your business needs. Assign Roles: Designate specific roles to participants. Ensure that these roles are rotated to give everyone a chance to experience different perspectives. Provide Feedback: After the exercise, offer constructive feedback. Highlight what was done well and areas for improvement.