Quality can be measured using various metrics and methodologies:
1. Customer Feedback: Surveys, reviews, and feedback forms provide direct insights into customer perceptions of quality. 2. Key Performance Indicators (KPIs): Metrics such as defect rates, return rates, and customer satisfaction scores offer quantifiable measures of quality. 3. Benchmarking: Comparing quality metrics against industry standards or competitors helps identify areas for improvement. 4. Quality Audits: Regular audits and inspections ensure that processes and products meet established quality standards. 5. Statistical Process Control (SPC): Using statistical methods to monitor and control production processes ensures consistent quality.