Online reputation management is critical for maintaining a positive image of your business. Negative reviews or comments can harm your brand, but managing your online reputation can mitigate these risks.
1. Monitor Mentions: Use tools to monitor mentions of your brand across the internet. 2. Respond to Reviews: Address negative reviews professionally and thank customers for positive feedback. 3. Encourage Positive Reviews: Request satisfied customers to leave reviews on platforms like Google My Business, Yelp, or social media.