How Does Decreased Quality Affect Customer Satisfaction?
Customer satisfaction is directly impacted by the quality of the products or services they receive. When quality decreases, customers are likely to experience frustration, leading to decreased customer loyalty. Poor quality can result in negative reviews and bad word-of-mouth, which can tarnish a company's reputation. Dissatisfied customers are less likely to make repeat purchases and may switch to competitors, affecting the company's revenue and market position.