Technology plays a significant role in enhancing customer service. Some ways technology can help include:
CRM Systems: Customer Relationship Management systems help businesses track interactions and manage relationships with customers. Chatbots: AI-powered chatbots can handle routine inquiries, providing instant responses and freeing up human agents for more complex issues. Social Media: Platforms like Twitter and Facebook allow for quick and public customer interactions. Self-Service Portals: These allow customers to find answers to common questions on their own, reducing the burden on customer service teams.