How Can Businesses Handle High Volume of Inquiries?
Automation Tools: Implementing customer service automation tools like chatbots can handle routine queries efficiently. Knowledge Base: Creating a comprehensive online knowledge base allows customers to find answers to common questions on their own. Staff Training: Ensuring that customer support staff are well-trained to handle a variety of inquiries quickly and efficiently. Prioritization: Using a ticketing system to prioritize urgent inquiries can help in managing customer expectations.