Why is Service Quality Important for Entrepreneurs?
For entrepreneurs, service quality is vital for several reasons:
1. Customer Retention: High-quality service ensures that customers are satisfied and more likely to return. 2. Reputation Building: Exceptional service can lead to positive word-of-mouth and a strong reputation. 3. Competitive Advantage: High service quality can differentiate a business in a crowded market. 4. Revenue Growth: Satisfied customers are more likely to spend more and refer others, leading to increased revenue.