1. Customer Retention: High QoS ensures that customers are satisfied with the service provided, which in turn increases the likelihood of repeat business. 2. Competitive Edge: Companies that prioritize QoS often distinguish themselves from competitors, attracting more customers. 3. Reduced Costs: Efficient QoS can lead to fewer customer complaints and returns, thereby reducing operational costs. 4. Brand Reputation: Consistently delivering high QoS can bolster a company's reputation and lead to positive word-of-mouth.