Engagement is a critical component of business success for several reasons:
1. Competitive Advantage: Engaged employees are more productive, innovative, and committed, giving the company a competitive edge. 2. Customer Loyalty: Engaged employees provide better customer service, leading to higher customer satisfaction and loyalty. 3. Financial Performance: Higher engagement levels are often linked to better financial performance due to increased productivity and reduced turnover costs. 4. Company Culture: A high level of engagement contributes to a positive company culture, which can attract top talent and foster a collaborative environment.