Improved Efficiency: It allows employees to quickly find the information they need, reducing the time spent searching for answers. Consistency: Ensures that everyone in the organization has access to the same information, leading to more consistent decision-making and actions. Customer Satisfaction: Customers can find answers to their questions without contacting support, improving their overall experience. Employee Onboarding: New employees can get up to speed faster by accessing the knowledge base to understand company processes and policies.