1. Clear Expectations: SLAs set clear expectations for both parties, ensuring that the entrepreneur and the customer are on the same page regarding service delivery. 2. Accountability: They provide a mechanism for holding service providers accountable, thereby promoting reliability and trust. 3. Performance Metrics: SLAs include key performance indicators (KPIs) that help in monitoring and managing performance. 4. Conflict Resolution: A well-drafted SLA can serve as a reference point in case of any disputes, thereby aiding in conflict resolution. 5. Customer Satisfaction: By adhering to pre-defined service levels, businesses can enhance customer satisfaction and loyalty.