Operational metrics are crucial for several reasons:
Performance Monitoring: They allow businesses to monitor the performance of different processes and departments. Efficiency Improvement: By identifying bottlenecks and inefficiencies, companies can streamline operations and reduce costs. Decision Making: These metrics provide data-driven insights that aid in making informed decisions. Benchmarking: They help in benchmarking against industry standards and competitors. Accountability: Metrics assign responsibility and accountability to different teams and individuals.