Leaders should focus on a variety of metrics to get a comprehensive view of their business. These include:
- Financial Metrics: These measure the financial health of the company, such as revenue, profit margins, and return on investment (ROI). - Operational Metrics: These assess the efficiency of business operations, including production costs, inventory turnover, and supply chain efficiency. - Customer Metrics: These gauge customer satisfaction and retention, such as Net Promoter Score (NPS), customer lifetime value (CLV), and churn rate. - Employee Metrics: These evaluate employee performance and engagement, including employee turnover rate, productivity, and satisfaction scores.