What Role Does Trust Play in Customer Relationships?
Trust is pivotal in customer relationships. Customers are more likely to purchase from businesses they trust. Trust can lead to:
- Repeat Business: Trustworthy businesses enjoy repeat purchases from loyal customers. - Positive Word-of-Mouth: Satisfied customers are likely to recommend your business to others, enhancing your reputation. - Customer Retention: Trust reduces customer churn, helping maintain a stable customer base.