retail banking

What Role Does Technology Play in Retail Banking?

Technology has revolutionized retail banking by enabling:
- Online Banking: Customers can manage their accounts, transfer money, and pay bills online.
- Mobile Banking: Banking apps allow customers to perform banking transactions via smartphones.
- Automated Teller Machines (ATMs): Provide 24/7 access to cash and basic banking services.
- Artificial Intelligence (AI): AI-driven chatbots and virtual assistants enhance customer service and operational efficiency.
- Blockchain: Enhances security and transparency in transactions.

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