What Role Does Leadership Play in Implementing a Quality Policy?
Leadership plays a pivotal role in the implementation of a quality policy. Leaders are responsible for:
Setting the Tone: Leaders must establish a culture that prioritizes quality. This involves leading by example and demonstrating a commitment to high standards. Resource Allocation: Ensuring that adequate resources, including personnel, training, and tools, are available to support the quality initiatives. Monitoring and Feedback: Regularly monitoring performance against quality objectives and providing feedback to drive continuous improvement. Engaging Employees: Encouraging employee involvement and empowering them to take ownership of quality-related tasks and decisions.