What Role Does Knowledge Management Play in Business?
Knowledge management involves the systematic process of capturing, distributing, and effectively using knowledge within an organization. Its role in business includes:
Enhancing Collaboration: Facilitates better communication and collaboration among employees. Preserving Institutional Knowledge: Helps retain crucial knowledge even when employees leave the organization. Driving Innovation: Encourages the sharing of ideas and best practices, fostering a culture of innovation. Improving Customer Service: Provides employees with the information they need to better serve customers.