What Role Does Emotional Intelligence Play in Communication?
Emotional intelligence (EI) is the ability to understand and manage your own emotions and those of others. Leaders with high EI are better equipped to handle interpersonal relationships judiciously and empathetically. This skill helps leaders to:
Build Trust: By being empathetic and responsive, leaders can build trust with their team members. Resolve Conflicts: Leaders with high EI can navigate and resolve conflicts more effectively. Motivate and Inspire: Understanding what drives team members helps in motivating and inspiring them.