What Metrics Should Leaders Use to Evaluate Team Performance?
Evaluating team performance requires a balanced approach using both quantitative and qualitative metrics. Key performance indicators (KPIs) such as project completion rates, quality of work, and customer satisfaction scores provide measurable insights. However, leaders should also consider qualitative feedback through surveys and regular check-ins to understand team dynamics, morale, and areas for improvement. Combining these metrics offers a holistic view of team performance and areas that need attention.