knowledge process outsourcing (kpo)

What is Knowledge Process Outsourcing (KPO)?

Knowledge Process Outsourcing (KPO) involves the outsourcing of business processes that require specialized knowledge and expertise. Unlike traditional Business Process Outsourcing (BPO), which focuses on executing standard processes, KPO deals with more complex tasks that involve decision-making based on data analysis, research, and specialized knowledge. Typical areas for KPO include financial analysis, market research, legal services, and pharmaceutical research.

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