What Challenges Do Leaders Face in Improving Customer Experience?
Improving CX is not without its challenges. Leaders may encounter obstacles such as:
Resource Constraints: Limited budgets and resources can hinder the implementation of comprehensive CX initiatives. Resistance to Change: Employees may be resistant to new processes or technologies designed to improve CX. Data Silos: Fragmented data across different departments can impede a unified view of the customer journey. Maintaining Consistency: Ensuring a consistent experience across various channels and touchpoints can be challenging.